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Meningitis Helpline

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What is the helpline?

Our confidential nurse-led helpline is available to anyone who is looking for information or support around the subjects of meningitis, meningococcal septicaemia and the after-effects. Calls are answered between 9am and 12 midnight by nurses or our experienced support staff.

We can help:

  • Anyone whose has suffered from meningitis/meningococcal septicaemia including family, friends and carers.Professionals working with the above.
  • Anyone with a question or concern regarding meningitis/ meningococcal septicaemia or its after-effects.
  • Anyone seeking support from Meningitis Now - our helpline is a gateway to our support.

We cannot diagnose or give medical advice. If you suspect someone has meningitis or septicaemia get medical help immediately.  You can call NHS Direct/NHS 24 or your GP, go to your nearest accident and emergency department or dial 999 for an ambulance 

We are full members of The Helplines Partnership and adhere to their good practice standards for helplines.Helpline partnership member logo


Calls from landlines in all parts of the UK are free. Calls from Orange, T-Mobile, Virgin, Three and Vodafone mobile networks are free. Other mobile networks may charge.


Calls can be translated into 170 languages using the language line service.  The Text Relay service allows hearing impaired clients to call our helpline. We also have an email facility. 

Who can I contact when the helpline is closed?

Our helpline is available from 9am until midnight 365 days a year.

If you do need to talk with someone when our helpline is closed, you can call any of the following 24hr services: 

Health information and advice:

  • NHS 111  (England) (If in Northern Ireland call 999) 
  • NHS Direct Wales 0845 4647 
  • NHS 24 (Scotland ) 08454 242424 

Emotional support:

  • Samaritans 0845 790 9090

Our online forum, Health Unlocked, is always open for people to share their experiences and ask each other question

Non-urgent enquiries can also be sent by email to: [email protected] . We aim to respond to emails within 2 working days (Monday-Friday).


Meningitis changed Portia Hampton’s life forever as she has been left with after-effects including hearing loss and low confidence, her daughter Carys is her inspiration. Portia says:

“Without the support I received from my family [Meningitis Now], I would have been truly lost. I was able to talk through my feelings and fears to someone who really understood. It was so reassuring to be told that what I was going through was all part of the recovery process after meningitis."

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Meningitis Now is the new name for Meningitis UK and the Meningitis Trust. Our goals remain the same – saving lives and rebuilding futures.

Find out more

Trust your instincts

Are you worried that you or someone may have meningitis? 

Get urgent medical attention

Online meningitis community


Talk with others who have had meningitis experiences

Visit HealthUnlocked

Meningitis FAQ

Need more information. Take a look at our frequently asked questions

Helpline feedback

We're always looking to improve our services. If you have called our helpline recently, please complete our two minute questionnaire.

Take the survey

Free lifesaving app


You can now keep the Meningitis Now signs and symptoms card on your iPhone. Life-saving information at your fingertips

See the meningitis app