Contact our helpline

We know that facing meningitis can feel like a lonely place. With our helpline, you are not on your own. Call our specially trained staff to talk

If you have a question about meningitis or meningococcal septicaemia, just want to talk things through or find out more about our support, our nurses and experienced support staff are here to help. 

  • 0808 80 10 388 (9am-4pm Monday - Thursday and 9am-1pm Friday)
  • Email: (Emails are answered during office hours only)

Calls to our nurse-led helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills. To make sure everyone can contact us we have access to a telephone interpreting service for over 240 languages. If you have a hearing or speech impairment and use a textphone you can contact us using the prefix 18001. 

We are full members of The Helplines Partnership, ensuring that we always deliver a high quality service.

Helpline logo
All calls are welcome and we can:

  • Help anyone who has had a direct experience of meningitis, their family, friends and carers 
  • Answer your questions regarding meningitis or its after-effects
  • Answer your questions about vaccines and the prevention of meningitis
  • Help anyone seeking support following a meningitis experience – our helpline is a gateway to our free support services, including information and guidance on applying to our Rebuilding Futures Fund for financial, emotional and practical support

If you have a question, but prefer to receive an answer in writing, you can send our helpline staff an email: (emails are answered within 2 working days).

We cannot diagnose or give medical advice. If you suspect someone has meningitis or septicaemia, get medical help immediately by contacting your GP or NHS 111, in an emergency dial 999 or go to your nearest accident and emergency department.

When our helpline is closed

If you do need to talk with someone when our helpline is closed, you can call any of the following services:

Recent bereavement

If you have lost a loved one to meningitis and would like to speak to our Founder, Steve Dayman, at any time, please call him on 07903 412144 or email him at . Steve lost his son Spencer to meningitis in 1982.

Medical information and advice

  • NHS 111 (England and Scotland) 
  • NHS Direct Wales 0845 4647 
  • Norther Ireland contact your GP out-of-hours service 

Emotional support

Samaritans 116 123 (this number is free to call) or email

Our online forum, Health Unlocked, is always open for people to share their experiences and ask each other questions.

Don’t face meningitis alone. Call our Meningitis Helpline today on 0808 80 10 388.

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