NHS prosthetics services in England are organised and paid for by Specialised Commissioning at NHS England.
As part of a review of these services, NHS England invited all patients and carers to take part in a survey, from August to October 2018, in order to share their views about how services are working for them and where they feel improvements could be made.
While the majority of people were happy with the care they receive, around a quarter of patients expressed some dissatisfaction.
There was some very positive feedback about dedicated, compassionate and experienced staff.
However, it was really clear that one of the main things people want to see is more clarity and fairness around what is available from NHS services.
People reported different experiences of care, and varying access to specific limbs and other equipment which were described as a 'postcode lottery' by some.
One of the biggest issues was getting a comfortable and timely socket fit, with people expressing frustration that this isn't always something that the NHS 'get right first time'.
For more information visit www.engage.england.nhs.uk/survey/specialised-prosthetics-services/.