Supporter Care Administrator (Fixed term for 12 months)

Meningitis Now is a bold, brave and influential charity making a real difference in the UK. With our beneficiaries and supporters at the heart of everything we do, our vision is simple – a future where no lives are lost to meningitis in the UK and everyone affected gets the support they need to rebuild their lives

  • Job Title:  Supporter Care Administrator (Fixed term for 12 months) 
  • Salary:  £16,380 per annum (equivalent to the Real Living Wage)  
  • Hours: 35 hours per week (job share considered) 
  • Location:  Stroud, Gloucestershire

Job Purpose

Meningitis Now are currently recruiting for an administrator to work within the Supporter Care Team to cover maternity leave for 12 months.  The position on offer is a total of 35 hours per week, however this role could suit to those who would like to work fewer hours and could job share. 

The main skill required for this role is event administration so requires someone that can multi-task and work under pressure. This role covers several of our key events including; London Marathon, Ride London, Three Peaks Challenge plus our annual parliamentary meeting at the House of Commons. A key part of the event administration is also providing on the day support at these events, which you’ll receive time of in lieu for. You’ll also get to project manage our internal ‘quarterly’ meetings on behalf of the Chief Executive where we gather all 50+ staff together.  

The role includes some general administrative tasks and also shares the responsibilities for covering reception, which includes handling of enquiries and calls from those worried about meningitis, which may include difficult and/or sensitive calls.

We’re looking for people with an ability to use their initiative to get things done, a strong supporter care ethos, an enthusiasm for quality improvement with a keen eye for detail, especially when entering supporter data and someone with compassion and empathy for those affected by meningitis.

Candidates will need to demonstrate they have excellent organisational and communication skills.  Good IT skills and experience of working with CRM databases is an advantage as Salesforce is at the heart of all our processes.


In return, the successful candidate will receive 30 days annual leave entitlement per annum (pro rata) plus bank holidays, a cash health care plan, employer matched pension contribution (up to 5%), death in service benefit and long-term service rewards.


For an informal chat please contact Julie Griffin, Supporter Care Team Manager, on 01453 769034. 

If you think you have the skills to fulfil this exciting role in the UK’s leading meningitis charity and would like more information, please see the full job description.

To apply please complete our online application form below.

*We are unable to accept CV’s*

Closing dates for applications: 9am on Monday 30th September.

Interviews: Wednesday 8th October and Thursday 9th October.

Download job description

Meningitis Now is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS check. 

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