Supporter Care Administrator (temporary)

Meningitis Now are currently recruiting for a part-time Administrator to work within the Supporter Care Team until the end of March 2018.  This is a varied role and requires someone that can multi-task and work under pressure

  • Salary: £15,000 per annum pro rata
  • Location: Stroud, Gloucestershire
  • Hours: 21 hours per week

We’re looking for people with an ability to use their initiative to get things done, a strong supporter care ethos, an enthusiasm for quality improvement with a keen eye for detail, especially when entering supporter data and someone with compassion and empathy for those affected by meningitis.

This temporary role will focus on providing administrative support to the Support Team, leading on the processing of applications for counselling, therapies and financial support grants and other projects when required.  You’ll be communicating directly with vulnerable families and will need to demonstrate you have a caring approach.

As part of the Supporter Care Team, you will also share the responsibilities for covering reception, which including handling of enquiries or complaints, which may include difficult and/or sensitive calls.

Candidates will need to demonstrate they have excellent organisational and communication skills. First-rate IT skills and experience of working with CRM databases is an advantage as Salesforce is at the heart of all our processes.  You will be confident in working with teams from across the organisation at all different levels.

The largest meningitis organisation in the world, Meningitis Now is a bold, brave and influential charity making a real difference in the UK. With our beneficiaries and supporters at the heart of everything we do, our vision is simple - to stop lives being devastated by meningitis and rebuild the lives of those affected by meningitis in the UK – and we do this through research, awareness and support.

For an informal chat please contact Julie Griffin, Supporter Care Team Manager, on 01453 769034.

Download the job description here

Download the application form

Download the personal information form here 

Please complete the application form, personal information form and send to lauras@meningitisnow.org.

No Cvs please.

Closing date for applications: 9am Monday 25 September 2017

Interviews: 4 & 5 October

(N.B. Interview will include two skills-based tests to measure your attention to detail and written communication style).