Stories

Nicky H's story

14th November 2026

Nicky was told to take paracetamol when she fell ill, but later collapsed and was diagnosed with meningococcal septicaemia

Hospital scene with two medical staff wearing dark blue uniforms and white aprons pushing a hospital bed with bags of fluid and other technical equipment attached

Nicky she fell ill in March and was diagnosed with meningococcal septicaemia, leaving her battling after-effects.

Nicky, 49, from Swindon in Wiltshire, shares her story here:

“I called 111 to ask what they would advise and gave them my symptoms. They told me to take paracetamol.

“A couple of days after the call I collapsed and was found unconscious.

“I was taken into hospital and put into a coma, where my family were told I would die. I was transferred from Swindon to Oxford where they performed a lumbar puncture. I stayed there for a month.

Hearing loss and double vision

“During that time I had an operation to fit a cochlear implant as I lost my hearing in my left ear and have very little hearing in my right. I had severe double vision and couldn't walk.

"My balance organ has been affected so I need to use a walking stick, but my double vision has now gone.

“I was featured in the newspaper in June, due to the potential liability of 111.

“Now I am pretty much housebound, as I am still waiting for a particular physio to help with my balance. I was told the wait would be 30 weeks. I am very tired all the time, but have been back at work since July.

"I struggle in social situations and I also get very frustrated and angry quickly. I cannot walk my dog myself and doing housework is a weekend job only!”

If you have been affected by anything in Nicky's story please reach out to our nurse-led Helpline.

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