You don't just have to pick up the phone to ring us - we are on Facebook, Twitter and Instagram, as well as HealthUnlocked.
How we use social media
We use social media to react to breaking news, update supporters and share information - just like you do with your friends and followers. But our social media channels are about more than just sharing what we are up to - you can also share your own pictures and stories with us. We love to read about fundraising events and seeing snaps of our supporters.
Our main Facebook page has grown into a thriving community; many of those who have liked us have been directly affected by meningitis themselves and have shared their stories with us. It's a powerful platform for raising awareness of meningitis, the support that we offer and the amazing ways in which people support us too.
We also have regional community pages where you can find out what is going on where you live and what your local Community Support and Fundraising Officers are up to.
On Twitter we have a large following - ranging from media contacts and business partners to hospitals, schools and football clubs; they are brilliant for sharing awareness messages with a big audience and promoting our work.
Our HealthUnlocked forum is a place where you can share your meningitis experience and ask questions about the disease.
We use Instagram to share images of events like our Five Valleys Walk, pictures of behind the scenes at our Head Office and photos and stories from our supporters.
We know that not everyone wants to ask us questions over the phone or by email, so we are more than happy to answer your meningitis questions on your chosen channel, whether via @reply, direct message or a post on a wall.
We aim to answer all questions as soon as we can and monitor all our social channels outside normal office hours. Sometimes we might need to refer you to information on our website or ask one of our specialists for further details, but we will still get you a response.
Nobody should have to deal with the impact of meningitis alone and we are there for you, on our main social media channels.