Cookies

Do we use cookies?

Yes, along with the majority of other websites you visit and use regularly. Cookies are small text files on your device, made by your web browser when you visit a website. Every time you return to that website, your browser will send the cookie file back to the website's server.

Cookies are intended to improve your experience of using a website, for example, by remembering your preference settings and by monitoring how the site is used to help us ensure it meets your needs. Find out more information about the cookies we use.

To find out more about cookies in general, visit www.allaboutcookies.org.

What cookies do we set?

Google Analytics
Our websites use Google Analytics, which is a web analytics service provided by the third party provider Google, LLC (“Google”). Google Analytics is used for the purpose of evaluating your use of our websites, compiling reports on website activity and other services relating to website activity and internet usage. The information generated by the cookie about your use of our websites is usually transmitted to and stored by Google on servers in the United States. This transfer is covered by Google’s Privacy Shield certification and a separate data processing agreement that we have concluded with Google. On our websites we have also activated the IP anonymisation tool “gat._anonymiseIp();” provided by Google to help protect your privacy. This means that your IP address will automatically be shortened after it is collected so it can no longer be connected to you (see https://support.google.com/analytics/answer/2763052). For more information see information on Google Analytics and data privacy.

Google Tag Manager (GTM)
Our websites also use Google Tag Manager. Google Tag Manager is a solution operated by Google LLC. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) that allows marketed website tags to be managed using an interface (such as DoubleClick Floodlight, MediaMath and Facebook Pixel below). The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager. More detailed information about GTM’s privacy practices can be found at https://policies.google.com/privacy?hl=en and terms of use at https://www.google.com/analytics/tag-manager/use-policy/.

Hotjar
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy at https://www.hotjar.com/legal/policies/privacy.
 You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites at following https://www.hotjar.com/legal/compliance/opt-out.

Facebook Pixel
We additionally use on our websites “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our websites. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes. Please visit https://www.facebook.com/settings/?tab=ads#_=_ if you would like to withdraw your consent.

YouTube Videos
This cookie helps track the number of views for a particular video. The pref cookie will track user preferences and serve up related content or adverts within an embedded YouTube video.

Change your Cookie settings

You can change your own individual cookie settings in whichever browser you use. This will vary from platform to platform, so to find out how, search in your internet browser for ‘change cookie settings in <insert your browser name, for example ‘Chrome’>’. This will give you information regarding how to turn cookies on and off.