Helpline – Coronavirus Interim service
For more information or queries about the level of service we can provide during these exceptional times, please contact our friendly, experienced Helpline staff who will guide you through. Our Helpline is open to calls and emails (0808 80 10 388/ firstname.lastname@example.org), and you can continue to contact us via our usual social media channels.
Through the Helpline we can:
- Answer your questions about meningitis and its after-effects
- Support you by listening and taking time to talk through your concerns following an experience of meningitis
- Be the first point of contact for anyone seeking emotional or financial support following a bereavement
- Refer you to our Community Support team for ongoing support, and to other organisations who can help
- Give you information and guidance on applying to our Rebuilding Futures Fund
- Provide information about meningitis vaccines
Even if you haven’t been affected by meningitis, the Helpline is here to answer any questions you might have, whether that’s about meningitis, its signs and symptoms or meningitis vaccines. Please note that we cannot diagnose or give medical advice.
You can access the Helpline by:
- Phone: 0808 80 10 388 (9am-4pm Monday - Friday)
- Email: email@example.com. Emails are answered during office hours only
- By post: Helpline, Meningitis Now, Fern House, Daniels Industrial Estate, Bath Rd, Stroud, GL5 3TJ
- By social media: Via Facebook, Twitter or Instagram. You can send us a private message with the subject line ‘Helpline’. Messages are answered during office hours only
Calls to our Helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills. To make sure everyone can contact us, we have access to a telephone interpreting service in over 240 languages. If you have a hearing or speech impairment you can also contact us using the Next Generation Text Service, prefix 18001.
We are full members of The Helplines Partnership, ensuring that we always deliver a high-quality service.
If you suspect someone has meningitis or septicaemia, get medical help immediately by contacting your GP or NHS 111, in an emergency dial 999 or go to your nearest accident and emergency department.
If you do need to talk with someone when our Helpline is closed, you can call any of the following services:
Medical information and advice
- NHS 111 (England and Scotland)
- NHS Direct Wales 0845 4647
- Northern Ireland – contact your GP out-of-hours service
Samaritans 116 123 (this number is free to call) or email Jo@samaritans.org.
*Meningitis is used to describe meningitis and meningococcal septicaemia.